Frequently Asked Questions (FAQ)
Buff City Osap – Wax Melts
1. What are wax melts?
Wax melts are scented pieces of wax designed to be gently warmed in a wax warmer. Unlike candles, they don’t require a flame. As the wax melts, it releases fragrance into the air — creating a long-lasting, flameless aroma experience.
2. What ingredients do you use in your wax melts?
Our wax melts are made with premium wax blends and high-quality fragrance oils. We offer a variety of wax bases, including soy, beeswax, coconut, and paraffin, depending on the scent and style. We avoid harsh chemicals, phthalates, and synthetic dyes whenever possible.
3. How long does the fragrance last?
Each wax melt can provide 6–20 hours of fragrance, depending on the wax type, room size, and scent strength. Soy and beeswax melts typically offer a softer, longer-lasting scent, while paraffin-based melts give a more intense aroma in a shorter time.
4. How do I use wax melts?
Simply place 1–2 pieces of wax into the dish of your electric or tealight wax warmer. Turn on the warmer and allow the wax to melt and release fragrance. When the scent fades, allow the wax to cool and dispose of it safely before adding a new melt.
5. Do your wax melts contain any harmful chemicals?
No. We are committed to clean, safe fragrance. Our products are free from parabens, phthalates, and other toxic ingredients. We also test all formulas to ensure they are safe for use around pets and children (under supervision).
6. Can I mix different wax melts together?
Yes! You can combine different scents to create your own custom fragrance blend. Just make sure not to overfill your wax warmer to avoid spills.
7. Do you offer seasonal or limited-edition scents?
Absolutely. We regularly release seasonal collections and limited-edition wax melts, so be sure to check our website or subscribe to our email list for updates on new arrivals.
8. Where do you ship from?
All orders are shipped from our location in Dellwood, Minnesota. We offer fast and secure shipping across the United States.
9. What is your return or exchange policy?
Due to the nature of our products, we do not accept returns on used wax melts. However, if your order arrives damaged or incorrect, please contact us at [email protected] within 7 days, and we’ll be happy to make it right.
10. How can I contact customer support?
You can reach us via email at [email protected] or call us at +1 (612) 751-2196 during our business hours:
Monday–Friday, 9 AM – 5 PM (CST).