Return & Refund Policy
Buff City Osap
Effective Date:2025-03-14
At Buff City Osap, your satisfaction is important to us. Due to the nature of our wax melts and home fragrance products, all sales are final. However, we will gladly offer a replacement or refund if your order arrives damaged, incorrect, or defective.
1. All Sales Are Final
Because our products are handmade and fragrance-based, we do not accept returns for reasons such as:
- Change of mind
- Scent preference
- Opened or used items
2. Damaged, Defective, or Incorrect Orders
If you receive an item that is:
- Damaged during shipping
- Defective
- Incorrect (wrong item, missing item, etc.)
Please contact us within 7 days of delivery with the following:
- Your order number
- A clear photo of the product and packaging
- A description of the issue
📧 Email: [email protected]
We will assess your request and offer either:
- A replacement item (free of charge)
- A full or partial refund to your original payment method
3. Shipping Costs
- Original shipping fees are non-refundable.
- If a replacement is approved, we will cover the cost of shipping the new item.
4. Cancellations
Orders may be canceled within 2 hours of purchase if the order has not yet been processed or shipped. To request a cancellation, email us immediately at [email protected].
5. Contact Us
If you have any questions about our Return & Refund Policy, feel free to reach out:
📍 Address: 312 Meadow Lane, Dellwood, MN 55110
📧 Email: [email protected]
📞 Phone: +1 (612) 751-2196
🌐 Website: https://buffcityosap.store